Terms and conditions

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support@tokibirch.com | 01772 802041

terms and conditions

About Birch Health and Wellness

Toki Birch is a Certified Functional Medicine Practitioner, Health Coach and Nutritionist. She is also a Certified Toxicity and Detox Specialist.

Birch Health and Wellness asks clients to be aware of the following:

The scope of consultation services does not include diagnosis or treatment of newly presenting illness or disorder/s. If I, the client, suspect I may have an ailment or illness that may require medical attention, then it is my responsibility to consult with my GP.
Functional medicine approaches, nutritional consultation and lifestyle advice are not a substitute for conventional medical advice and/ or treatment.
If your practitioner has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact.
Any mention of prescription medications during consultation is only for the purpose of providing a complete history of medications that the client is taking, not for review of the appropriateness of the medication. Any change in prescription or dosage of ongoing medications is a decision the client makes with his or her general practitioner/ hospital specialist.
Birch Health and Wellness focuses on symptom management (alongside ongoing medical management of known conditions), attainment of optimum health and wellness, and prevention of illness, using lifestyle medicine modalities, to achieve optimal health. Supplementation may be advised, where deemed necessary, and your practitioner may receive a commission on these products.
Functional testing may be recommended, where deemed appropriate. Please note that any additional tests undertaken are charged separately by the respective labs. The purpose of functional testing is to evaluate nutritional, biochemical, or physiological imbalance and to determine any need for medical referral. Functional tests are not intended to diagnose disease.
Use of nutritional supplements may be safely recommended for clients already taking prescribed pharmaceutical medications, but interactions can occur between certain medications and certain supplements. For this reason, it is important to keep all of your healthcare providers fully informed about all medications and nutritional supplements you may be taking.
While people generally experience greater health and wellness as a result of embracing a healthier attitude, lifestyle, and diet, Birch Health and Wellness does not promise or guarantee protection from future illness.
The degree of benefit obtainable from consultation may vary between clients with similar health problems and following similar programmes.

Individual Holistic Health Programs are usually offered for 3 or 6 month periods.

The client understands and agrees to the following:

I am responsible for contacting my GP about any new health concerns.
If I am receiving treatment from my GP, or any other medical practitioner, I should tell them about any management plan or nutritional strategy provided by Birch Health and Wellness.
It is important that I tell Birch Health and Wellness about any medical diagnosis, medications, herbal medicines, or food supplements I am taking, as this may affect my management plan.
If I am unclear about the agreed nutrition programme/ supplement/ doses/ time period, I should contact Birch Health and Wellness promptly for clarification.
I understand that the advice provided is personal for me and might not be appropriate for others.
I must contact Birch Health and Wellness should I wish to continue any specific supplements / food plans for longer than the original agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not permitted.

Payments

Payment is required at the time of booking.
Payment plans can be arranged if necessary.
Programs are non-refundable and subject to the agreed program time limit.

Cancellation Policy

Please provide at least 48 hours notice for any cancellations / changes to your appointment times.
Appointments cancelled or moved within 48 hours may be forfeited.
If you do need to cancel / reschedule for any reason, please let us know by emailing support@tokibirch.com.

GDPR/Data Protection

Birch Health and Wellness keeps a record of your name, contact details and dates and times of appointments on an encrypted database.
Your practitioner is required to keep brief notes about the focus of your work. These are kept securely within the password protected GDPR and HIPAA Compliant Practice Management system Practice Better.
Any reports produced by Birch Health and Wellness to evaluate the service contain anonymised data and will not contain any identifying information of clients.
The full privacy policy for Birch Health and Wellness can be accessed here.

Complaints

Birch Health and Wellness is committed to providing a high quality service to all clients. However, if you feel that this has not been the case, please do let us know, so that we may improve our service going forward.
If you have a complaint, please contact us at support@tokibirch.com in the first instance. We will endeavour to respond to you within 48 hours.